Mark
Lefcowitz, CMBB, PMP, CLM, MEMS-S
20 North Pointe Drive, Fredericksburg,
Virginia 22405 ▪ (540) 374-1551 ▪ mlefcowitz@mcl-email.com
QUALIFICATIONS
SUMMARY
Program/Project
Manager and Senior Data / Business Analyst: Operations Research and Statistical
Analysis; Certified Project Management, Six Sigma, Lean and ITIL Professional
experienced working in fast-paced environments, demanding strong
organizational, technical, and interpersonal skills, with focus on Continuous
Process Improvement (CPI) and organization transformation. Trustworthy, ethical, and discreet,
committed to superior customer service: detail-oriented and resourceful in completing
projects, able to multi-task effectively; superior analytical and communication
skills.
Most
recent articles and publications are available upon request.
Capabilities
Include:
·
Continuous
Process Improvement; Lean, Six Sigma, ITIL
·
Operations
Research/Systems Analysis (ORSA) and Data Governance
·
Knowledge
Management by Collaboration (KM&C)
·
Business,
System, and Risk Analysis
·
Program
and Project Management
·
Organizational
Change Management
EDUCATION
· MBA Degree Graduate
Program, University of Mary Washington, College of Graduate & Professional
Studies, Fredericksburg, Virginia; 2007 - 2008.
· Certified Oracle
Developer training, Advantech Institute, Alexandria, Virginia, 1997.
· Graduate courses in
International Affairs, University of Pittsburgh, Pittsburgh, Pennsylvania,
1976.
· B.A., University of
Pittsburgh, Pittsburgh, Pennsylvania, 1976.
PROFESSIONAL
CERTIFICATIONS
·
Project Management Professional (PMP)
·
Certified Six Sigma Green Belt (CGB)
·
Certified Six Sigma Black Belt (CBB)
·
Certified Six Sigma Master Black Belt (CMBB)
·
Certified
Lean Master (CLM); Dual Certification, Administration and Manufacturing
·
Basic Military
Emergency Management Specialist (MEMS-B)
·
Senior Military
Emergency Management Specialist (MEMS-S)
·
FEMA &
Emergency Management Certificate Courses Completed: 18
·
ITIL V3 Foundation Certificate in IT Service
Management
SECURITY
CLEARANCE
Secret; U.S. Citizen
Highest
Clearance Held: Top Secret (Interim); 2011
TECHNICAL
OVERVIEW
Longest Project: 58 months
Largest Database: 15
TB
Largest Team Managed: 5 teams (52
individuals + 2 vendors)
Largest Budget: $6.3 million
Largest # of Algorithms/Business Rules: 14,000
EXPERIENCE
HIGHLIGHTS
Continuous
Process Improvement; Six Sigma, Lean, and ITIL
·
Knowledge of Six Sigma tools and methodology, including DMAIC
(Define, Measure, Analyze, Improve, and Control), DFSS (Design for Six Sigma)
and Process Mapping and Management.
·
Analyzed and reengineered a wide range of business processes,
including most recently: Acquisition, Transportation, Education, System Access;
Administrative Services; Finance; Pharmacy; Primary Care; Public Health, Mental
Health; Alcohol and Drug.
·
Expert in facilitated rapid development processes, senior
JAD/JAR/RAD/JRP facilitator.
·
Proponent and practitioner of SPIN (Situation, Problem,
Implication, Need-Payoff), XP (Extreme Programming) and XPR (Extreme Business
Reengineering).
·
Participated in and have considerable experience in a variety of
process models: Six Sigma, IEEE, CMM, CMMI, ISO and PMI. Familiar with and use
both the Federal Enterprise Architecture (FEA) and the Zachman
Framework as
useful models for guiding change management strategy
and processes.
Operations
Research/Systems Analysis and Data Governance
·
Tactical experience in density plots, route analysis, and network
analysis.
·
Experienced executing strategies for enterprise data management
and data governance
·
Developed necessary polices, process and procedures to support
robust data management activities
·
Ensured compliance with corporate data management policies and
guidance
·
Ensured interoperability of data/information with the greater
Community of Interest (COI) and strategic partners
·
Provided strategic directions, recommendation and implementation
of data federation and data services technologies
·
Develop comprehensive data sourcing strategies based on
stewardship and authoritative sources
·
Worked with the project management teams, technical teams, and
business units to help optimize mission operations
·
Worked with metadata and master data managers to incorporate
appropriate data integration methodologies
·
Mapped data/information strategies back to the enterprise architecture to support technical
views, system views and operational views
·
Conducted data architecture reviews of Enterprise Architecture and
participate actively in the various processes surrounding the delivery information management
·
Oracle and MS Access database development: performed analysis and
scrubbing of data via queries and reports using Oracle procedures, queries with
multiple complex joins, views, and reports. Expressions, triggers, parameters,
and functions, using SQL, PL/SQL, and VBA.
·
Manpower modeling and operations analysis; experience in
operations, advanced analysis techniques and management approaches.
·
Experienced in a variety of statistical and data mining packages
for data and statistical analysis. Have
performed a variety of parametric and non-parametric analyses, as well as
multivariate regression, regression analysis, factor analysis, and data
smoothing techniques.
·
MS Excel Power User.
Knowledge
Management and Communications (KM&C)
·
Fifteen years experience as a private mediator in the Alternative
Dispute Resolution (ADR) field; former Chapter President of Society of Professionals
in Dispute Resolution (SPIDR); former non-attorney member, Pennsylvania Bar
Association Committee on ADR.
·
Proven abilities in the design, development, and implementation of
Knowledge Management (KM) strategies as applied to diverse and geographically
dispersed work groups.
·
Expert in the recognition of key barriers to knowledge management
behavioral change and develop effective change management programs.
·
Expert in collaborative, team building, and leadership processes
and techniques.
·
Active mentee.
Business,
System, and Risk Analysis
·
30 years experience in the analysis and collection of process flows,
business requirements, gap analysis, and risk analysis.
·
Expert in estimation of level of effort and requirements/business
rules collection processes.
·
Familiar with a variety of knowledge management and collaboration
software, including Visio, Rational Suite, IntraSmart,
Livelink, SureTrak, and AnalystPro.
Program
and Project Management
·
Hands-on, delegation of tasks leadership style.
·
Strong ability in communicating decision choice options to the
client.
·
Experience in operations, advanced analysis techniques, software
engineering methodologies and management approaches.
·
Project planning and coordination; proficient scheduling of work breakdown structure (WBS) and tracking of cost,
schedule and performance metrics.
·
Risk Management: created and implemented risk management plans;
risk identification; risk mitigation; baseline risk assessments; risk exposure
guidance and prioritization; risk budgeting guidance; risk dependencies; and
aligning risk management process improvement goals with business objectives.
·
Independently produced full-life-cycle technical products and
deliverables, maintained responsibility for project and task management, and have
directed staff activities at all levels.
Organizational
Change Management
·
Proven communicator with strong verbal/interpersonal skills,
analytical abilities, and experience in a broad spectrum of public contact,
including: managerial, marketing, negotiations, public policy, public service,
politics, public relations, and sales.
·
Possess a proven record of process and communication achievement.
·
Rely heavily upon a variety of facilitated and hybrid processes,
as well as other consensus-building and active learning techniques, to achieve
team building and stakeholder buy-in.
TECHNICAL
PROFILE
Operations
Research and Spatial Analysis Tools: ORA (2.3.2), Palantir, (3.2.2), Arc GIS (9.3.0.1), Google
Earth (5.2.1), Web TAS.
Business
Process Modeling Notion (BPMN): Interfacing Visio BPMN Modeler, Interfacing
BPMN Modeler, ProcessMaker, Bonita Open Solution, uEngine BPM.
Statistical
Programming Languages and Packages: R (2.10.1 -2.13.0), RExcel and R Commander(3.0-19 - 3.1.15),
QI Macros 2000 – 2007, Minitab 14 - 15, MegaStat,
NCSS-PASS 4.10, Instat 2.52.
Database,
Data Mining and Scientific Workflow: Rattle (2.5.22),
Orange (2.0b), PythonWin (2.5.2), Kepler
(1.0.0), Oracle 7.x - 11 (TOAD VI, SQL-Programmer 2.5, SQL Navigator 3.1.e.1,
Developer/2000, SQL, SQL*PLUS, PL/SQL, Forms 4.5, and Reports 2.5), MS SQL
Server 7.0 - 2000, MS BizTalk, MS Access 2.x - 2007, RPTwin
v1.0, R&R Report Writer V6.0 & V8.0.
Project
Requirement and Knowledge Management: MS Project 98 -2007, Primavera P3, SureTrak, AnalystPro, Rational
Suite, Rational Analyst Suite, Oracle Projects, BIS, Visio 1.x – 2010.
CASE
and Modelers:
Erwin/ERX 2.1 and 3.5, Rational Rose 1.0.7 and 2000, Oracle Designer 2000, WithClass 3.1, InfoModeler 3.1,
Total Access Developer Suite.
Collaborative: LotusNotes, Outlook 6.0 - 2010,
SharePoint 2001 - 2010, DimDim.
Other: Word 6.0 - 2010,
Excel 6.0 - 2010 (advanced macro development), Publisher, PowerPoint 6.0- 2010,
Quickbooks Pro 2008 – 2011.
PROFESSIONAL EXPERIENCE
MCL
& Associates, Inc., Fredericksburg, VA, 2001 to Present
Projects
in Chronological Order:
· Department of Veterans
Affairs, VA Central Office, Washington DC
- Program Manager/ORSA, VACO IT Helpdesk
Support contract.
· Department of Defense/
Joint Explosive Device Defeat Organization (JIEDDO), CJTF Paladin
- Operations Research / Systems Analysis
(ORSA) Analyst, FOB Delaram II, RCT8 USMC, S2
(Intelligence), Afghanistan.
· Defense Logistics
Agency (DLA), Fort Belvoir, VA
- Enterprise Data Strategy Analyst,
Enterprise Architecture (J623)
· United States Army,
Installation Management Command (IMCOM), Crystal City, VA
- Technology Program Manager, Army
Continuing Education System (ACES) Program
- Master BB and Technical Lead, INCOM
Business Process Reengineering Program
- Operations Research/Systems Analysis
(ORSA), Task Force/Year of Manpower (TF-YOM)
· United States Army,
Assistant Secretary of the Army for Manpower and Reserve Affairs
(ASA(M&RA)) , Crystal City, VA
- Deputy Project Manager, OASA (M&RA)
Geographically Dispersed Task Force (GDTF)
- Sr. Management Consultant, OASA (M&RA)
Geographically Dispersed Task Force (GDTF)
· Department of Defense,
Defense Intelligence Agency, Bolling AFB, Washington,
DC.
Consultant, Business Processing
Re-engineering/Business Process Improvement (BPR/BPI) Initiative
· Booz | Allen |
Hamilton, Inc., Global Operations, McLean, VA
- Project Manager, Gemini Program, Storage
Area Network (SAN) Replacement
- Project Manager, Gemini Program, Extranet
Project
· Pennsylvania Turnpike
Commission, Harrisburg, PA
Evaluation Specialist, Enterprise Resource
Planning (ERP) Selection Project
· BEA Systems, Inc.,
Reston, VA
·
EVMS Analyst, Communication, Navigation Identification & Reconnaissance (CNIR),
Future Combat Systems (FCS) Project
· Thomas & Herbert
Consulting LLC, Silver Spring, MD
Team Lead, HUD PIH, HOPE VI Data
Collection, Quarterly Reporting and Program Support
· Booz | Allen |
Hamilton, Inc., Global Operations, McLean, VA
Sr. Systems Requirements Analyst/Coordinator,
Corporate Systems, Systems Access Control Project
· Pfizer Global Research
& Development (PGRD), New London, CT
Sr. BPR Analyst, PGRD C&O (Contracts
& Outsourcing) Contracts & Payments Project
· Exeter Government
Services, LLC, Rockville, MD
Sr. BPR Analyst, Federal Enterprise
Architecture (FEA) framework project
· Anthem Blue Cross/Blue
Shield; Richmond, VA
Sr. Business Analyst, Benefit Structure
Analysis Initiative
· Sacramento County
Department of Health and Human Services (DHHS); Sacramento, CA
Business Process Management (BPM) Manager,
DHHS-BPM Project.
· US Air Force
Surgeon-General , Air Force Medical Operations Agency, Falls Church, VA
Customer Surrogate/Senior
Business Analyst.
· U.S. General Services
Administration, Washington, DC
Project Manager, Federal
Procurement Data System (FPDS) Analysis and Reports Project.
· CIGNA Insurance,
Hartford, CT and Manchester, NH:
Business Analyst, HIPAA 835 Transactions
Remediation Project
· Clinical Information
Technology Office (CITPO), Falls Church, VA
Program Quality Improvement (QI) and Risk
Management (RM) Team Leader
· Department of the
Army, Integrated Total Army Personnel Database (ITAPDB), Alexandria, VA
Sr. Business Analyst
Commonwealth
of Virginia, Department of Military Affairs, Virginia Defense Force/Division
HHC, Richmond, VA, 2010 – Present (Inactive)
- Warrant Officer [WO-1 (VA)]
ASSIGNMENTS:
·
Operations Research / Systems Analyst (ORSA), HHC
George Washington Division, Office of the Chief of Staff
·
Emergency Operations Technician and Training Facilitator,
HHC George Washington Division, Operations Branch
(G-3)
·
Joint Operations Center (JOC) Shelter Support Operations
Planning Team (SSOP-T), Mullins Armory, Sandston, VA.
·
VDF HHC Tactical Operations Center/Emergency Operations
Center (TOC/EOC), Richmond, VA.
AWARDS:
MEMS-B
Badge, with flash (actual EM activation
and/or mobilization)
MEMS-S
Badge, with flash
SAGE
MANAGEMENT SYSTEMS, INC., Alexandria, VA 1997
to 2000
Projects
in Chronological Order:
· CAIS Internet,
Washington, DC / Sr. Business Analyst
· SmartSynch, Jackson, MS / Sr.
Business Analyst
· Marriott
International, Inc., Bethesda, MD / Business Analyst, Oracle Developer
· Government of the
District of Columbia, Office Chief Technology Officer, Washington, DC /
Business Analyst / Contingency Plan Analyst
· Harvard Pilgrim Health
Care, Boston, MA / Business Analyst
· National Child Care
Information Center (NCIC), Vienna, VA / Contract Analyst
· Advanced Marine
Enterprises, Inc., Arlington, VA / MS Access
Developer/Business Analyst
· Air Force Total
Ownership Cost (AFTOC), Reston, VA / MS Access Developer/Business Analyst
· Health Cost
Consultants, Reston, VA / Business Analyst
· Kaiser Permanente,
Columbus, OH / MS Access Developer, Business Analyst
· L. C. Raney &
Associates, Washington, DC / MS Access Developer, Business Analyst
· Keller & Heckman,
LLP, Washington, DC / MS Access Developer, Business Analyst
· EER Systems,
Springfield, VA / MS Access Developer/Business Analyst
PROFESSIONAL ORGANIZATIONS / WORKGROUPS
·
Member,
Institute for Operations Research and Management Sciences (INFORMS).
·
Member,
Military Operations Research Society (MORS).
·
Member,
Project Management Institute (PMI), DC Chapter and Central Virginia Chapter.
·
Member,
Washington, DC R Users Group (DC R useR).
·
Member,
American Society for Quality (ASQ).
·
Member,
Software Process Improvement Network - Washington, D.C. Area.
·
Member,
State Guard Association of the United States (SGAUS)
·
Member,
United States Army Warrant Officer Association (USAWOA)
·
Executive
Member, County of Stafford Virginia, Community Emergency Response Team (CERT)
Revised:
03/2012